Address
Sofia 1000, 8-10 Knyaz Aleksandar Dondukov Blvd.

Email: dker@dker.bg

Customer service hours: 9:00 a.m. - 5:30 p.m.

You may send your written complaints to the following sector-specific email addresses:

Jalbi_elektro_toplo@dker.bg for electricity and thermal energy

Jalbi_gas@dker.bg for natural gas

Jalbi_vik@dker.bg for water supply and sanitation services

Media representatives may submit their questions regarding current topics of EWRC's activities to the following address: gspasov@dker.bg , tel.: 02 9359 698

The following conditions under the rules are needed to file a complaint:

1. the complaint must be written in Bulgarian;

2. the name and address of the complainant must be indicated, as well as the name of the person against whom the complaint is made;

3. the nature of the request must be indicated;

4. the circumstances of the case must be set out and evidence must be presented, if the complainant has such;

5. to be signed by the complainant (electronically or scanned copy).

The complaint should be submitted to the Commission after it has already been reviewed by the company and the complainant is not satisfied with the response.

In order to ensure proper and effective interaction between citizens/businesses and the EWRC administration, it is recommended to use the following platforms for sending documents electronically, subject to specific requirements regarding electronic identification, qualified electronic signature and written in Bulgarian:

– EWRC Unified portal for electronic administrative services – http://portal.dker.bg ;
– Secure electronic delivery system – https://edelivery.egov.bg ;
– Electronic forms system – https://eforms.egov.bg .